Are Hyperscrub Petcare products sold at any other retailers?
No. At the present moment, Hyperscrub Pet Care Products are only sold at www.hyperscrubpetcare.com.
How often do you restock?
We aim to keep every product in stock, but restock dates vary depending on product availability from our suppliers.
How can I find out about restocks?
Stock availability information will always be posted on the Product Order Page of the product of your interest. If the product is out of stock, you will see the PRE ORDER appear in the ADD TO CART button. Payment will be collected and when the stock becomes available, it will immediately be shipped out to you.
How many items can I buy in one purchase?
You can buy as many orders as you wish in one purchase as long as they are available
I placed an order. When will my package arrive?
All packages ship via FedEx. The processing time for orders is 3-5 business days. After that, delivery time within the United States is 5-9 days. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience. Please refer to our Shipping Policy.
What method is used for shipping?
All packages are shipped via FedEx.
How can I get in touch with your customer service team?
For customer service inquiries only, please email at firstname.lastname@example.org
I emailed your customer service team. When should I expect a response?
We respond to all Emails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.
Do you offer returns?
All Sales Are Final*
*For any orders placed on or after March 16th, 2020, our refund policy has been updated to allow customers to cancel all unshipped orders at any time for a full refund. If you wish to cancel or have any questions, please contact customer service at email@example.com
I am an international customer (outside USA.) Do I have to pay customs and taxes?
All packages are shipped via FedEx. Items shipped outside the United States may be subject to import duties, taxes and/or charges that are not included in the total cost of your order, nor will they be covered or reimbursed by Hyperscrub Pet Care.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from FedEx to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
I have not received my order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation Email after 24 hours, please contact us at firstname.lastname@example.org with your inquiry.
Do you ever do giveaways?
Yes, we run official giveaways on HyperscrubPetcare.com and on @hyperscrubpetcare_inc, as well as on Facebook @Hyperscrub
Can I change my order once I've placed it?
No, once you place an order it is final.
Do you offer discounts and promotions?
Yes, from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers.
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